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  • 700 5th Ave, Seattle, WA 98104

Emergency Low-Income Assistance Program (ELIA)

Agency: Seattle City Light

700 5th Ave
Seattle Municipal Tower, Suite 3200
Seattle, WA, 98104 Map
Phone: (206) 684 - 3688
Hours: M-F, 8am-5pm.

Service Description

Provides grants to help qualifying low-income households pay electric bills. ELIA grants are provided once each year per household.
Program serves Seattle City Light customers who have received an urgent or shut-off notice on a balance of $250 or more; participants may receive up to $200 maximum.
To participate in ELIA, customers must first make the payment that is due to avoid disconnection, as well as payment arrangements on the remaining balance.
ELIA does not help with the shut-off notice balance, but may help with additional delinquent balances that are not contributing to the shut-off notice.

Offers multiethnic outreach through brochures that are available in Cambodian, Chinese, Korean, Laotian, Spanish and Vietnamese languages.

Refers customers to Project Share if they need additional assistance, have exhausted all other resources and meet Project Share income specifications.
Project Share is a program funded by customer donations. Initially, it will pay up to $250 towards an electric bill.
If more assistance is needed, a customer may qualify to receive up to $250 in addition to the initial payment of $250.
The maximum amount of assistance through Project SHARE is $500.


Days of the Week: Friday; Monday; Thursday; Tuesday; Wednesday
Languages other than English: Interpreter services


Seattle City Light customers with a NET household income at or below 125% percent of the FPL.
Customers must have already obtained assistance through LIHEAP when that program is open for appointments in their area.
ELIA services Seattle City Light customers, inside or outside Seattle, who have received an urgent or shut-off notice on a balance of $250 or more.
ELIA does not help with bills in collections (i.e. the amount that must be paid to prevent shut-off), though the program may be able to help with the additional outstanding balance once the shut-off prevention balance has been paid.
ELIA refers callers to Project SHARE if more assistance is necessary. Project SHARE serves Seattle City Light customers with a household income at or below 70 percent of the state median income.

Application Instructions

Applicants MUST get an appointment with LIHEAP before receiving assistance from ELIA, UNLESS:
- They have already accessed LIHEAP during the current season. They can then be referred directly to ELIA.
- LIHEAP assistance for their area is currently closed. They can then call ELIA directly for a screening and application.

ELIA serves Seattle City Light customers regardless of what city they live in.



Business Hours

Business office and ELIA: M-F, 8am-5pm. Customer service: M-F, 7:30am-6pm.

Area Served

City of Seattle. Also serves neighboring cities and parts of unincorporated King County where Seattle City Light utility services are provided.


Telephones: types, numbers and hours
Customer Service (206) 684 - 3000
TTY (206) 684 - 3225

Last Update