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  • 700 5th Ave, Seattle, WA 98104

Emergency Low-Income Assistance Program (ELIA)

Agency: Seattle City Light

700 5th Ave
Seattle Municipal Tower, Suite 3200
Seattle, WA, 98104 Map
Phone: (206) 684 - 3688
Hours: M-F, 7:30am-6pm.

Service Description

Provides grants to help qualifying low-income households pay electric bills. ELIA grants are provided once each year per household.
Program serves Seattle City Light customers who have received an urgent or shut-off notice on a balance of $250 or more.
Participants may receive up to $200. To participate, customers need to first make the payment that is due to avoid disconnection, as well as payment arrangements on the remaining balance.
ELIA does not help customers with their shut-off notice balance, but may help with delinquent balances that are not contributing to the shut-off notice.

Offers multiethnic outreach through brochures that are available in Cambodian, Chinese, Korean, Laotian, Spanish and Vietnamese languages.

Refers customers to Project Share if they need additional assistance, have exhausted all other resources and meet Project Share income specifications.
Project Share is a program funded by customer donations. Initially, it will pay up to $250 towards an electric bill.
If more assistance is needed, a customer may qualify to receive up to $250 in addition to the initial payment of $250.
The maximum amount of assistance through Project SHARE is $500.


Days of the Week: Friday; Monday; Thursday; Tuesday; Wednesday
Languages other than English: Interpreter services


Seattle City Light customers with a household income at or below 70 percent of the state median income ($4293/mo), and who have already obtained assistance through LIHEAP program.
ELIA services Seattle City Light customers, inside or outside Seattle, who have received an urgent or shut-off notice on a balance of $250 or more.
ELIA does not help with bills in collections (i.e. shut-off notices), though the program may be able to help with the outstanding balance beyond the amount that must be paid to prevent shut-off.
ELIA refers callers to Project SHARE if more assistance is necessary. To qualify for Project SHARE, Seattle City Light customers must have a household income at or below 70 percent of the state median income ($4293/mo).

Application Instructions

Applicants MUST get an appointment with LIHEAP program previous to receiving assistance from ELIA UNLESS;
- Applicants are over income for LIHEAP and ELIA. They can then be referred directly to ELIA to apply for Project Share funding, which has a higher income threshold OR;
- Centerstone/LIHEAP is out of funds, applicants can call ELIA directly for a screening and application.

ELIA serves Seattle City Light customers regardless of what city they live in.



Business Hours

Business office: M-F, 8am-5pm. Customer service: M-F, 7:30am-6pm.

Area Served

Burien (ZIP codes 98062 and 98146) Lake Forest Park, Normandy Park (ZIP code 98166), Renton (ZIP codes 98055, 98057, 98058 and 98059), Sea Tac (ZIP codes 98158, 98168, 98188 and 98198), Seattle (ZIP codes 98125, 98133, 98177, 98103, 98107, 98117, 98105, 98115, 98145, 98185, 98195, 98109, 98119, 98199, 98101, 98102, 98104, 98111, 98112, 98114, 98121, 98122, 98124, 98129, 98154, 98161, 98164, 98174, 98181, 98108, 98118, 98134, 98144, 98178, 98106, 98116, 98126, 98136 and 98146), Shoreline (ZIP codes 98160, 98177 and 98155), Tukwila (ZIP codes 98138, 98168 and 98178) and parts of unincorporated King County.


Telephones: types, numbers and hours
Automatic Bill Payment (206) 733 - 9100
Conservation Information (206) 684 - 3800
Customer Service (206) 684 - 3000
Emergency Low Income Assistance (ELIA) (206) 684 - 3688
Fax (206) 684 - 3428
Human Services Department (206) 684 - 0268
Power Outage Hotline (206) 684 - 7400
TTY (206) 684 - 3225

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