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  • 700 5th Ave, Seattle, WA 98104

Emergency Low-Income Assistance Program (ELIA)

Agency: Seattle City Light

700 5th Ave
Seattle Municipal Tower, Suite 3200
Seattle, WA, 98104 Map
Phone: (206) 684 - 3688
Hours: M-F, 8am-5pm.

Service Description

Provides grants to help qualifying low-income households pay electric bills. ELIA grants are provided once each year per household.
Program serves Seattle City Light customers who have received an urgent or shut-off notice on a balance of $250 or more; participants may receive up to $200 maximum.
To participate in ELIA, customers must first make the payment that is due to avoid disconnection, as well as payment arrangements on the remaining balance.
ELIA does not help with bills in collections, with the payment amount required to prevent shut-off or the reconnection required amount, but may be able to help with the additional outstanding balance once the shut-off prevention balance or reconnection required amount has been paid.

Offers multiethnic outreach through brochures that are available in Cambodian, Chinese, Korean, Laotian, Spanish and Vietnamese languages.

Refers customers to Project SHARE if they need additional assistance, have exhausted all other resources, meet income specifications and have an account balance of $125 or more.
Project SHARE is a program funded by customer donations. Initially, it will pay up to $250 towards an electric bill.
If more assistance is needed, a customer may qualify to receive up to $250 in addition to the initial payment of $250.
Maximum amount of assistance available through Project SHARE is $500.


Days of the Week: Friday; Monday; Thursday; Tuesday; Wednesday
Languages other than English: Interpreter services


Seattle City Light customers only, whether inside our outside Seattle.
Household income at or below 70% SMI.
Must be the primary utility account holder.
Must have already obtained assistance through LIHEAP when that program is open for appointments in their area.
Must have an urgent or shut-off notice on a balance of $250 or more.
ELIA refers callers to Project SHARE if more assistance is necessary. Project SHARE also serves Seattle City Light customers with a household income at or below 70% SMI.

70% State Median Income Guidelines for 2015, based on household size:
Household Monthly Yearly
1 $2,570 $30,840
2 $3,360 $40,320
3 $4,151 $49,812
4 $4,941 $59,292
5 $5,732 $68,784
6 $6,523 $78,276
7 $6,671 $80,052
8 $6,819 $81,828
9 $6,967 $83,604
10 $7,116 $85,392
+each 1 $211 $2,541

Application Instructions

Applicants MUST get an appointment with LIHEAP before receiving assistance from ELIA, UNLESS:
- They have total household income greater than 125% FPL (not eligible for LIHEAP)
- They have already accessed LIHEAP during the current season
- LIHEAP assistance for their area is currently closed
In the above cases, an applicant may call ELIA directly for a screening and application.

Documents Required:
- Urgent or shut-off notice
- Proof of income for one month previous to applying



Business Hours

Business office and ELIA: M-F, 8am-5pm. Customer service: M-F, 7:30am-6pm.

Area Served

City of Seattle. Also serves neighboring cities and parts of unincorporated King County where Seattle City Light utility services are provided.


Telephones: types, numbers and hours
Customer Service (206) 684 - 3000
TTY (206) 684 - 3225

Last Update