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How We Protect Your Privacy

Policies on security and confidentiality are based on the conviction that people should own and control access to their own data. This resource system adheres to the government's requirements of C2-level security through the following means:

Searching for community resources is anonymous

You do not need to enter any personally identifiable information to find community resources.

Protecting personal information when you sign in

Each user has a unique way to identify herself or himself. When you sign in to the system because you want to save information for later reference or because you want to anonymously e-mail a provider with a question or comment, the system requires that you enter a user ID and password of your choosing. This sets up a personal area of the resource system for you to privately and securely store your information and correspondence.

Your chosen user ID and password are used to create a unique encryption key that allows all information about you to be stored in an encrypted or scrambled form that cannot be unscrambled without the entire unique encryption key.

Because only you know your password, no one else can see information that you enter about yourself. If you choose to provide your e-mail address with you register, if you forget your user ID or password the system will be able to e-mail them to you. If you choose not to provide your e-mail address we won't be able to remind you of your user ID or password if you forget them.

Providing aggregate information about users

We may provide anonymous, aggregated information to third parties like community planners and researchers. This information cannot identify you personally. For example, we might give a researcher the following kinds of information: the categories of service needs that users searched for, the number of times users viewed details about a specific service, or the number of searches by Zip Code.