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DSHS - Community Services Offices

Additional Lifeline Phone Minutes

9600 College Way N, Opportunity Center, Seattle, WA, 98103

Distance: 2048 Miles

(877) 501-2233


Contact Hours: M-F, 8am-4pm.

Travel Information: Call King County Metro at (206) 553-3000 or visit for public transit information.

Service Details

Service Description

Partners with Lifeline mobile phone service providers to help program recipients continue their existing Lifeline mobile phone service when they are in need of additional cell phone minutes.
Currently there is no maximum amount of additional minutes clients can receive each month.
Each provider has a different amount of minutes assigned per PIN issued but clients are able to get as many new pins as they need.
The federal Lifeline program provides free mobile phones and a monthly allotment of cell phone minutes to people with limited incomes.


  • Days of the Week
    • Friday 
    • Monday 
    • Thursday 
    • Tuesday 
    • Wednesday 
  • Disabilities and Health Conditions
    • General Disabilities 
  • Languages other than English
    • Interpreter services 
  • Program Contracts
    • Financial Assistance 


Must have a Lifeline cell phone plan through Assurance, Access, Q Link, SafeLink or TerraCom and be in need of additional minutes.

Application Instructions

Call or visit Community Service Office in person.
Program recipients will receive a unique PIN to redeem for more cell phone minutes.
Any PINs issued must be picked up in person at a local CSO.



Business Hours

M-F, 8am-5pm.
Hours for application/eligibility interviews are 8am-3pm.

Area Served

ZIP codes 98103, 98105, 98107, 98115, 98117, 98125, 98133, 98145, 98155, 98160, 98165, 98175, 98177 and 98195.
Call for exact determination.


Phone Numbers

Type Number Hours
Main (877) 501-2233
EBT Quest Card Customer Service (888) 328-9271

Last Update


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